Privacy Policy

1. Overview

This Privacy Policy describes how Functional Medicine Solution Pty Ltd ("we", "us", "our"), operating TheHealingHierarchy.com, collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information you provide directly, including your name, email address, shipping address, phone number, and payment details when you make a purchase or submit a form on this site. We also collect basic usage data through analytics tools, including pages visited, time on site, and device information.

3. How We Use Your Information

Your information is used to:

• Process transactions and deliver your purchased content
• Fulfil test kit orders through third-party laboratories
• Send you relevant email communications related to your purchase
• Provide customer support
• Improve our products and services
• Comply with legal obligations

4. Email Communications

By purchasing a product or submitting your email address, you agree to receive related email communications. You can unsubscribe at any time using the link at the bottom of any email. Unsubscribing from marketing emails will not affect transactional emails related to your purchases.

5. Third-Party Services

We use third-party services to operate this site and deliver our products. These services may have access to your personal information as required to perform their functions. They include:

• Stripe (payment processing)
• MailerLite (email marketing and automation)
• NutriPATH (laboratory services, Australia)
• RN Labs (laboratory services, Australia)
• Diagnostic Solutions Laboratory (laboratory services, United States)
• Mosaic Diagnostics (laboratory services, United States)

When you purchase a test kit, your name, date of birth, shipping address, and contact details are shared with the relevant laboratory to fulfil your order and deliver results. Each laboratory has its own privacy policy and we encourage you to review them.

6. Cookies

This site uses cookies and similar technologies to improve your experience, analyse site usage, and support marketing. By using this site, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

7. Data Security

We take reasonable precautions to protect your personal information. All payments are processed through Stripe using industry-standard SSL encryption. We do not store your credit card details on our servers.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our products and services. If you request deletion of your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at support@thehealinghierarchy.com.

10. International Users

If you are located outside Australia, please be aware that your information may be transferred to and processed in Australia and other countries where our third-party service providers operate. By using this site, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact

For any privacy-related questions or requests, contact us at support@thehealinghierarchy.com.